Refund policy

1. General Returns and Exchange Conditions

1.1.We comply with UK consumer law and offer a 14-day return period for items that arrive damaged or faulty. In such cases, you are entitled to a full refund, including the original shipping cost. Please contact us within 14 days of delivery and provide photos so we can resolve the issue quickly.

As all of our products are made to order, we do not accept returns for change of mind, buyer’s remorse, or incorrect size selection under the Consumer Contracts Regulations 2013.

To help avoid sizing issues, please refer carefully to our size guides before placing your order.

All products are print-on-demand and are non-returnable except for damaged or incorrect goods or goods within the 14 day return period.

Questions? Email info@kaiomarketing.com or use our contact form.

1.2. To be eligible for a return, goods must be in their original, unworn, and unwashed condition, free from animal or human hair, devoid of any odours, including but not limited to smoke, cologne, or deodorant, and accompanied by original labels and packaging.

1.3. The cost of shipping for returned goods rests solely with the customer (unless damaged or faulty) and shall not be reimbursed or credited by the company. Initial shipping fees are non-refundable under any circumstances (apart from being damaged or faulty) after expiration of the fourteen (14) day period.

1.4. No returns or exchanges will be accepted after the expiration of the fourteen (14) day period stipulated herein, unless the goods are damaged or faulty, in which case you have up to 30 days from purchase to return them unworn and free from any odour or damage in their original packaging and condition.

1.5. Upon receipt of the returned item(s), please allow up to seven (7) business days for the return to be processed.

2. Refunds

2.1. Where the return is approved, reimbursement shall be issued exclusively to the original method of payment within five (5) to ten (10) business days from the date approval is communicated.

2.2. Should the customer’s financial institution or card provider impose additional delays such are beyond the control or responsibility of the company.

2.3. For inquiries surpassing fifteen (15) business days following refund approval, contact info@kaiomarketing.com for further assistance.

3. Exchange Procedure

3.1. To initiate an exchange, the customer must return the item in accordance with the provisions detailed above, including instructions and order number.

3.2. Exchanges are contingent upon available stock. Where requested merchandise is unavailable, a refund will be processed for the returned item.

3.3. Exchange requests are processed promptly upon scanning of the provided shipping label; product availability is not reserved until that time.

3.4. Multiple exchange orders must be returned separately; orders consolidated in one package may experience delays or cancellation of the exchange request.

3.5. In cases of goods damaged in transit or received in error, notify support
at info@kaiomarketing.com, providing order reference, purchaser’s contact details, a description of the issue, and photographic evidence of the defect or error.

4. Defective or Incorrect Goods

4.1. Customers receiving defective or incorrect goods are entitled to report such incidents to info@kaiomarketing.com.

4.2. The company shall rectify the order in accordance with statutory obligations and offer a discount code of twenty percent (10%) off the customer’s next
purchase, where a product is proven defective.

4.3. Sufficient evidence, including images clearly depicting the defect, discrepancy, and item details, must accompany such claims.

5. Colour Representation Disclaimer

5.1. The company does not guarantee perfect colour representation, as product appearance may vary due to monitor display settings or manufacturing variations between brands or batches.

6. Discount Codes

6.1. Discount codes cannot be applied retrospectively or after transaction confirmation; customers are responsible for the accurate application of codes prior to purchase finalisation.

6.2. Only a single discount code, inclusive of Free Shipping offers, may be used in any transaction.

7. Statutory Rights

7.1. This policy does not limit nor exclude any statutory rights afforded to consumers pursuant to applicable law.

8. Contact Information

For all return, exchange, or refund requests, inquiries must be submitted to info@kaiomarketing.com.