Refund Policy

1. General Return and Exchange Conditions

1.1. We offer a full 30 day refund for any garment that does not meet your expectations, including.

  • Wrong items received
  • Damaged or defective products
  • Incorrect Sizing (Please use the Size Guide to Guarantee you order the correct size.)
  • Item does not meet your expectations. 

All refund requests must be submitted within 30 days of the purchase date. Please contact us at info@kaiomarketing.com if you are not happy with your order.

1.2. To be eligible for a return, goods must be in their original, unworn, and unwashed condition, free from animal or human hair, devoid of any odours, including but not limited to smoke, cologne, or deodorant, and accompanied by original labels and packaging.
1.3. The cost of shipping for returned goods rests solely with the customer and shall not be reimbursed or credited by the company. Initial shipping fees are non-refundable under all circumstances.
1.4. No returns or exchanges will be accepted after the expiration of the thirty (30) day period stipulated herein.
1.5. Upon receipt of the returned item(s), please allow up to seven (7) business days for the return to be processed.

2. Refunds

2.1. Where the return is approved, reimbursement shall be issued exclusively to the original method of payment within five (5) to ten (10) business days from the date approval is communicated.
2.2. Should the customer’s financial institution or card provider impose additional delays such are beyond the control or responsibility of the company.
2.3. For inquiries surpassing thirty (30) business days following refund approval, contact info@kaiomarketing.com for further assistance.

3. Exchange Procedure

3.1. To initiate an exchange, the customer must return the item in accordance with the provisions detailed above, including instructions and order number.
3.2. Exchanges are contingent upon available stock. Where requested merchandise is unavailable, a refund will be processed for the returned item.
3.3. Exchange requests are processed promptly upon scanning of the provided shipping label; product availability is not reserved until that time.
3.4. Multiple exchange orders must be returned separately; orders consolidated in one package may experience delays or cancellation of the exchange request.
3.5. In cases of goods damaged in transit or received in error, notify support at info@kaiomarketing.com, providing order reference, purchaser’s contact details, a description of the issue, and photographic evidence of the defect or error.

4. Defective or Incorrect Goods

4.1. Customers receiving defective or incorrect goods are entitled to report such incidents to info@kaiomarketing.com.
4.2. The company shall rectify the order in accordance with statutory obligations and offer a discount code of twenty percent (20%) off the customer’s next purchase, where a product is proven defective.
4.3. Sufficient evidence, including images clearly depicting the defect, discrepancy, and item details, must accompany such claims.

5. Colour Representation Disclaimer

5.1. The company does not guarantee perfect colour representation, as product appearance may vary due to monitor display settings or manufacturing variations between brands or batches.

6. Discount Codes

6.1. Discount codes cannot be applied retrospectively or after transaction confirmation; customers are responsible for accurate application of codes prior to purchase finalization.
6.2. Only a single discount code, inclusive of Free Shipping offers, may be used in any transaction.

7. Statutory Rights

7.1. This policy does not limit nor exclude any statutory rights afforded to consumers pursuant to applicable law.

8. Contact Information

For all return, exchange, or refund requests, inquiries must be submitted to info@kaiomarketing.com.